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Help Shaoyin Technology to achieve globalisation/group control and smooth operation of omni-channel integration

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  • Bone Conduction Headphones

  • Sports Headset

  • Science of Sound

Shokz

  • Big B and Little B Distribution

  • Cross-border e-commerce

  • Domestic e-commerce

  • Offline shop

  • Customer Profile

    Shenzhen Shokz Technology Co., Ltd (Shokz) focuses on the field of acoustics, wearable systems and great health, and has become one of the world's leading sports headphone brands with its nearly 20 years of deep experience in the field of bone conduction headphones and more than 5,000 intellectual property rights, and it is a leading company in the global open headphone market (in the field of bone conduction headphones). From 2015 to now, the products have been sold in more than 60 countries and regions around the world, and stationed in more than 20,000 shops, such as BestBuy, Costco and Amazon.

  • Informatics Challenges

    1.Domestic / foreign omni-channel sales integration management process;

    2.The scenarios and requirements of each sales channel are different:

    ① Overseas large B super need EDI docking order the whole process, overseas 2,000 small B dealers need a unified ordering portal to interact with the industry and financial information, overseas cross-border e-commerce shops need to be unified docking and operation;

    ② domestic B customer order management (group customers, airlines, etc.), the integration of various channels of e-commerce management (Jingdong, Tmall, Jitterbug, Xiaohongshu, etc.), offline shop management;

    3.Multi-sales platform and sub-system docking requirements: SPS EDI, self-built B2B website, various cross-border e-commerce platforms, domestic Miles Niu OMS, after-sales service system (Salesforce and Aftership), overseas third-party warehouse WMS (DC, SEKO, FARROW);.

    4.Omni-channel personalised replenishment requirements.


  • Solutions

    1.Remodelling of the management process of each sales channel at home and abroad:

    ①Docking and debugging of SPS EDI for overseas Big B channel to ensure the accuracy and efficiency of the whole process configuration such as order confirmation, ASN, invoice and so on;

    ② Overseas small B channel: through the use of NetSuite E-Commerce module to build an overseas small B website, to achieve unified management of more than two thousand small B customers, to meet the integrated management needs of overseas small B channel;

    Docking of multiple sales platforms and sub-systems: Through Hitpoint's self-developed product [Micro E-Commerce], we directly connect to various cross-border e-commerce platforms (Amazon, Shopify, etc.) and various overseas third-party warehouses' WMS, to ensure the flow of data and the synergy of business;

    2.Close loop after-sales service financial processing by docking after-sales service system (Salesforce and Aftership);

    3.Docking domestic e-commerce OMS Miles Cow, collaborative management of domestic e-commerce sales platform;

    4.Personalised replenishment management: through the development of targeted replenishment plans for each channel, to meet the timely replenishment requirements of domestic and foreign channels;

    5.Future system docking outlook: docking offline shops POS system, in order to achieve the standardised management of shops and counters operation.


  • Customer Benefits

    1.NetSuite's globalisation features help Shokz Technology to efficiently expand its overseas business and ensure fiscal compliance, and its PaaS platform meets the demand for flexible multi-system docking and personalised management;

    2.NetSuite EDI ecology has included SPS and many other EDI plug-ins, NetSuite E-Commerce module is particularly suitable for small B site construction, suitable for Shokz technology management of many small B customers;

    3.Hitpoint is experienced in the field of omni-channel distribution and retail, its self-developed products [micro easy to connect] (docking each cross-border e-commerce platform and third-party warehouses) and [micro easy to] (e-commerce reconciliation tool), can be proficient in the management of cross-border e-commerce and domestic e-commerce OMS co-management;

    4.In EDI docking debugging and B2B website construction, Hitpoint for Shokz technology to provide professional services to support its global business expansion.


Customer Testimonials

Leveraging the globalization advantages of Oracle NetSuite has enabled us to take a solid step forward in the field of digital transformation. the B2B mall project went live, helping us optimize the ordering experience for store owners and meeting our goal of achieving digital management.

——North America Business IT Manager: Ziyi Zhao